Please review our policy below. Should your situations conform to a positive condition for authorization to return/exchange, we will be happy to assist with your request.
If an error was done on our part, we will be happy to offer a product return/exchange and refund, regardless of the policy statement below.
Company Return Et Exchange Policy:
Only items pre-approved by us, for return and/or exchange, will be accepted and credited when returned.
Only items that are un-opened and unused will be considered for return and/or exchange.
Item MUST arrive to us in good, resalable condition or credit and/or exchange will NOT be allowed.
Some Nutritional Supplements, that may be subject to deterioration, due to repeated exposure to extreme temperatures, during time in transport, may NOT be allowed to be returned and/or exchanged.
Any approved returns will be subject to a 20% restocking fee.
(The restocking fee covers our cost of labor incurred in preparation of your order, packaging materials, processing the return, receiving the return, adding the item back into accounting inventory and then restocking the product on the shelf.)
Proper packaging and return shipping charges are the sole responsibility of the returning party. We do NOT pay for, nor do we offer credit for, the outbound shipping and/or return shipping charges.
We will accept returns of unopened product for refund or exchange per bottle. Refunds will be for product purchase price per bottle and will not include shipping. To make a return, please call 480-821-7246 for a return authorization number and a shipping address. Return shipments are at the cost of the buyer.